Thousands of JAMB candidates who had complaints pending for weeks finally got results after the Board’s new Registrar decided to handle things personally.
Prof. Segun Aina, who leads the Joint Admissions and Matriculation Board, moved his office to the Service Compact with All Nigerians Unit and went through candidate complaints himself. Within five days, more than 5,000 cases were cleared.
Dr Fabian Benjamin, the Board’s Acting Director of Public Affairs and Protocol, confirmed the development in a statement on Sunday, describing it as part of a wider push to improve how JAMB serves candidates and other clients.
Benjamin revealed that “Service at Heart” now ranks as the second of five guiding principles under Aina’s leadership, a signal of how much emphasis the new administration places on responsiveness.
Desk Officers under the SERVICOM unit were also instructed to take a holistic approach to complaints, addressing genuine cases quickly rather than letting them pile up.
Candidates dealing with lost phone numbers and failed profile code generation were among those attended to, alongside others who faced biometric verification problems during registration or the Unified Tertiary Matriculation Examination itself.
The Registrar equally looked into complaints tied to the Central Admissions Processing System. This included candidates who lost phones or SIM cards, those who switched from Direct Entry to UTME, and graduates left out of the National Matriculation List.
Payment issues, exam venue concerns, e PIN troubles, technical glitches, and document upload problems also featured among the resolved cases. Corrections to names, dates of birth, states of origin, and local government areas were handled as well.
Benjamin noted that being physically present at the SERVICOM Unit gave Aina direct insight into what was actually slowing down complaint resolution.
The Board says this hands on approach reflects Aina’s broader plan to make JAMB more accessible and responsive to the public going forward.
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